Terms of Service

1. Acceptance of Terms

By accessing or using ScratchPay Vet Loans services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with any part of these terms, you may not use our services.

2. Eligibility Requirements

To apply for ScratchPay financing, you must:

• Be at least 18 years of age (19 in Alabama and Nebraska, 21 in Mississippi)
• Be a U.S. citizen or permanent resident
• Have a valid Social Security number
• Maintain an active U.S. bank account
• Provide accurate and truthful information
• Have sufficient income to repay the loan

3. Application Process

Submitting an Application

When you submit an application for ScratchPay financing, you authorize us to obtain consumer credit reports and verify the information you provide. Submitting an application does not guarantee approval.

Approval and Loan Terms

If approved, you will receive:

• Your approved loan amount
• Annual Percentage Rate (APR)
• Payment schedule and monthly payment amount
• Total amount to be repaid
• Any fees or charges

You must review and accept these terms before the loan is finalized. Once accepted, the loan agreement is legally binding.

4. Repayment Terms

Payment Schedule

You agree to repay the financed amount according to the payment schedule provided at the time of approval. Payments are typically due monthly on a date specified in your loan agreement.

Payment Methods

Payments will be automatically debited from your bank account on the due date. You must maintain sufficient funds in your account to cover payments. You may update your payment method through your online account portal.

Late Payments

If a payment is not received by the due date, you may be charged a late fee as specified in your loan agreement. Repeated late payments may result in reporting to credit bureaus, affecting your credit score, and potential collection actions.

Early Repayment

You may pay off your loan early at any time without penalty. Early repayment may reduce the total interest paid over the life of the loan.

5. Fees and Interest Rates

Interest Rates (APR)

Interest rates vary based on creditworthiness, loan amount, and repayment term. Your specific APR will be disclosed before you accept the loan. Rates typically range from 0% to 35.99% APR.

Fees

Potential fees include:

• Origination fee (if applicable)
• Late payment fee
• Returned payment fee
• No prepayment penalties

All applicable fees will be clearly disclosed in your loan agreement before acceptance.

6. Use of Funds

ScratchPay financing must be used exclusively for veterinary services at participating veterinary practices. Funds cannot be used for personal expenses, transferred to another person, or withdrawn as cash.

7. Credit Reporting

We may report your account information to credit bureaus, including payment history, outstanding balance, and account status. This information can affect your credit score. We may also report delinquencies, defaults, or other negative information.

8. Account Management

You are responsible for:

• Maintaining accurate contact information
• Keeping your account login credentials secure
• Monitoring your account for unauthorized activity
• Notifying us immediately of any discrepancies
• Updating payment method information as needed

9. Default and Collections

You will be in default if you fail to make payments as agreed, provide false information, or violate other terms of your loan agreement. In the event of default, we may:

• Demand immediate payment of the full outstanding balance
• Report the default to credit bureaus
• Engage collection agencies
• Pursue legal action to recover the debt
• Charge collection costs and attorney fees (if permitted by law)

10. Dispute Resolution

Informal Resolution

If you have a dispute or complaint, please contact our customer service team first. We will work in good faith to resolve the issue.

Arbitration

Any disputes that cannot be resolved informally will be settled through binding arbitration rather than in court, except where prohibited by law. Each party will bear their own costs of arbitration.

11. Limitation of Liability

ScratchPay provides financing services only. We are not responsible for the quality, safety, or outcome of veterinary services. Our liability is limited to the amount of fees you have paid to us.

12. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Material changes will be communicated via email or through our website. Your continued use of our services after changes indicates acceptance of the new terms. Changes will not affect existing loan agreements unless required by law.

13. Governing Law

These Terms of Service are governed by the laws of the State of California and applicable federal law, without regard to conflict of law principles.

14. Contact Information

For questions about these Terms of Service, please contact us: