Email Support
Get help via email Monday-Friday with detailed responses to your questions
24-48 Hour Response
We respond to all inquiries within 1-2 business days
100% Online Service
Crane Finance operates entirely online - no physical locations needed
✓ Average Response Time: 24 Hours
Most support requests are answered within one business day. We're committed to providing helpful, detailed responses to all your Crane Lending questions.
How to Contact Crane Finance
📧 Email Support
Email: cranefinance@hotmail.com
Hours: Monday - Friday, 9:00 AM - 6:00 PM EST
Response Time: Within 24-48 hours
Email is the best way to reach us with detailed questions about Crane Finance Loans, application status, or technical issues with our website.
💬 What We Can Help With
Application Questions: Help with filling out your Crane Finance application, understanding requirements, or troubleshooting submission issues.
Service Information: Questions about how Crane Lending works, our lender network, or what to expect after applying.
Technical Support: Website problems, browser compatibility issues, or trouble accessing your application.
General Inquiries: Information about CraneFinance services, privacy concerns, or other non-urgent questions.
⚠️ Important Note About Existing Loans
Crane Finance is a lead generation service that connects borrowers with licensed lenders. We do not originate or service loans directly.
If you have questions about an existing loan: Please contact your lender directly. We cannot access individual loan accounts, make changes to loan terms, or handle repayment issues. Your lender's contact information was provided when your loan was approved.
Common Support Questions
How do I check my application status?
After submitting your Crane Finance application, you'll receive email notifications about your status. If you're matched with a lender, they will contact you directly via email or phone. Check your email (including spam folder) for updates. Applications are typically reviewed within minutes.
I didn't get matched with a lender. What now?
If no lenders in our Crane Lending network can offer you a loan at this time, you'll receive an email notification. This doesn't necessarily reflect on your credit - it may be due to various factors. You can reapply after 30 days or explore alternative options mentioned in our Responsible Lending page.
How do I know if my application was submitted successfully?
You should receive an immediate confirmation email after submitting your Crane Finance application. If you don't see this email within 5 minutes, check your spam folder. If still not found, contact us and we'll verify your application status.
Is my information secure?
Yes. Crane Finance uses bank-level 256-bit SSL encryption to protect your personal and financial information. We never share your data without your consent. Read our Privacy Policy for complete details on how we protect your information.
Can you help me with my loan repayment?
No, we cannot help with repayment issues. Crane Lending is a matching service - we connect you with lenders but don't manage the loans. Contact your lender directly for all questions about repayment, due dates, or payment arrangements. Your lender's contact information was in your loan agreement.
What are your business hours?
Our support team is available Monday through Friday, 9:00 AM to 6:00 PM Eastern Standard Time. While you can submit applications 24/7 through our website, email support responses are provided during business hours only. We typically respond within 24-48 hours.
Do I need to visit a physical location?
No. Crane Finance operates entirely online. There are no physical locations to visit. The entire process - from application to receiving funds - happens digitally. This is one way we keep our service fast and convenient for CraneFinance users across the United States.
I'm having technical problems with the website. What should I do?
Email us at cranefinance@hotmail.com with details about the problem: what page you're on, what you're trying to do, what error message you see, and what browser/device you're using. We'll troubleshoot and help you complete your application.
Ready to Apply?
Get matched with trusted lenders in minutes through Crane Finance
Start Your Application →Other Resources
Before contacting support, check these resources:
- Comprehensive FAQ Page - Answers to 20+ common questions
- How It Works - Step-by-step guide to our process
- Loan Requirements - Eligibility criteria explained
- Responsible Lending - Tips for borrowing wisely