Please read this information carefully before applying. These disclosures contain important information about fees, terms, and your rights as a borrower.
Financing Terms
Interest Rates (APR)
- 0% APR: Available for qualified applicants on select short-term plans (typically 3-6 months)
- 9.99% - 29.99% APR: Standard rates for most approved customers, based on creditworthiness
- Your actual APR will be disclosed upon approval and before you accept the financing
Payment Plans
- Available terms: 3, 6, 12, 18, or 24 months
- Fixed monthly payments (not revolving credit)
- First payment due 30 days after approval
- Payments processed via ACH from your bank account
Credit Limits
- Minimum: $250
- Maximum: $10,000
- Actual limit based on credit evaluation
Fees
No Fees
- Application fee: $0
- Annual fee: $0
- Prepayment penalty: $0
- Account closure fee: $0
Potential Fees
- Late payment fee: $25 or 5% of payment amount (whichever is less) if payment is more than 15 days overdue
- Returned payment fee: $30 if payment is returned for insufficient funds
Credit Inquiries
Soft Inquiry (No Credit Impact)
Checking your eligibility uses a soft credit inquiry that does NOT affect your credit score. This inquiry is only visible to you on your credit report.
Hard Inquiry (May Impact Credit)
If you choose to proceed with financing after seeing your offers, a hard credit inquiry will be performed. This may temporarily affect your credit score by a few points.
Credit Reporting
Your payment history will be reported to major credit bureaus (Equifax, Experian, and TransUnion). This means:
- Positive reporting: On-time payments can help build your credit
- Negative reporting: Late or missed payments will be reported and may harm your credit
- Reporting typically begins 30 days after your first payment due date
Right to Cancel
You have the right to cancel your financing agreement within 3 business days of signing without penalty, provided you have not yet used the funds for veterinary services.
Collection Practices
If your account becomes delinquent:
- We will attempt to contact you via phone, email, and mail
- Your account may be sent to a third-party collection agency
- You may be responsible for reasonable collection costs and attorney fees
- We comply with the Fair Debt Collection Practices Act (FDCPA)
State-Specific Disclosures
California Residents
California law requires us to disclose that:
- You may request a free copy of your credit report annually from each credit bureau
- You have rights under the California Consumer Privacy Act (CCPA)
- Contact the California Department of Financial Protection and Innovation for complaints
New York Residents
New York residents have additional protections under state law. Contact the New York State Department of Financial Services with questions or complaints.
Equal Credit Opportunity
We do not discriminate on the basis of race, color, religion, national origin, sex, marital status, age, or because all or part of your income derives from public assistance. You have the right to:
- Have credit in your own name
- Know why your application was denied
- Have a co-signer if one is required
- Keep your own accounts after marriage
Military Lending Act (MLA)
If you are a covered member of the military (active duty, National Guard, or Reserves) or a dependent, you may be entitled to additional protections under the Military Lending Act. Please inform us of your military status.
Electronic Signatures
By applying online, you agree to use electronic signatures and receive disclosures electronically. You have the right to request paper copies of any documents.
Questions or Complaints
Contact Us
- Phone: 1-800-SCRATCH
- Email: [email protected]
- Mail: ScratchPay Vet Cash, Compliance Department, [Address]
Regulatory Agencies
You may also contact:
- Consumer Financial Protection Bureau (CFPB)
Website: consumerfinance.gov
Phone: (855) 411-2372 - Federal Trade Commission (FTC)
Website: ftc.gov
Phone: (877) 382-4357
Remember: You are not obligated to accept any financing offer. Take time to review all terms before signing. Contact us if you have any questions.
This disclosure is for informational purposes only and does not constitute a loan offer. Actual terms will be provided upon approval and may vary based on creditworthiness and other factors.